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RM upgrade problem
#1
Currently running RM version 2.0 on Windows 10.  When I try to install the upgrade i get windows installer message advising that software already exists and needs to be uninstalled.  I have disabled antivirus and tried multiple times.  What steps should I take to install latest upgrade?
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#2
The RM Open installer is a new installer, so that message would mean that you have already installed the software. One thing you may have missed is the the RM Open software is a new software replacing the old software, so it actually will have a different launch icon than the version 2 software. Search your desktop for a new icon specifically labelled "RM Open". If there's no icon there, do a search from the Windows 10 start menu for RM Open. You just need to start that software, going forward.

Thanks!
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#3
Thank you. I found the new version.
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